Privacy policy

Privacy Policy

Last updated: March 7, 2026

NutPacks, operated by Shopnex Ventures, runs this website https://nutpacks.in/ and provides the related services (“Services”) to deliver a curated shopping experience. NutPacks is powered by Shopify, which enables us to operate our store. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services.

By accessing or using our Services, you agree that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, address, phone number, email.

  • Financial information: UPI, card details, payment confirmation, transaction history (processed securely by Razorpay or other payment gateways).

  • Account information: login credentials, preferences, and settings.

  • Transaction details: products viewed, added to cart, purchased, returned, or canceled.

  • Communications: details you provide when contacting our support (phone, email, WhatsApp).

  • Device & usage data: IP address, browser, device information, and usage interactions via Shopify and cookies.

Sources of Information

We collect information from the following sources:

  • Directly from you when you place an order, fill forms, or contact support.

  • Automatically through cookies, device data, and browsing activity.

  • Through service providers such as Shopify, Razorpay, and shipping partners.

  • Third parties and partners such as advertising platforms and marketing service providers.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including shipping and returns.

  • Provide a secure payment and shopping experience.

  • Communicate with you about orders, updates, or support requests.

  • Send marketing or promotional communications (you may unsubscribe anytime).

  • Detect and prevent fraud, abuse, or security threats.

  • Comply with legal and regulatory obligations.

How We Share Information

We may disclose your information:

  • To Shopify, Razorpay, courier/shipping providers, and IT/cloud service providers for order fulfillment and store operation.

  • With marketing and advertising partners for promotional purposes.

  • With government or regulatory authorities if required by law.

  • During a business transfer, such as a merger, acquisition, or restructuring.

We do not sell or rent customer personal information to third parties.

Children’s Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Security & Retention

We implement reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure.

We retain your personal data only for as long as necessary to:

  • Process orders

  • Maintain business records

  • Resolve disputes

  • Comply with legal obligations

Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or delete your personal data.

  • Request data portability.

  • Opt-out of marketing communications.

You may exercise these rights by contacting us at:

Email: nutpacks.shop@gmail.com
Phone / WhatsApp: +91-7307993699

International Data Transfers

Shopify and Razorpay may process or transfer your data outside India to operate their infrastructure. By using our Services, you consent to such transfers subject to appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

Contact Us

For any privacy-related questions or requests, contact us:

Legal Business Name: Shopnex Ventures
Brand: NutPacks

Shopnex Ventures
Ground Flour,Shitla mata temple,mahuaon Road,Ghuwaskalan, Robertsganj
Sonbhadra, Uttar Pradesh – 231216
India
📧 Email: support@nutpacks.in
Phone / WhatsApp: +91-730799369